Returns & Refund Policy
At CNTautomation, we stand behind the equipment we sell. Every product is covered by our 30-day money-back guarantee and 60-day warranty for your peace of mind.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
- Item must be returned in the same condition as received, with all included accessories (unless otherwise noted).
- Buyer pays return shipping unless the item is defective or not as described.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- Unauthorized returns may be refused—please contact us first for authorization.
60-Day Warranty
The warranty covers equipment that fails under normal use due to defects in materials or workmanship within 60 days of delivery.
What’s covered
- Operational failure under normal use
- Defective or functionality issues
- Repair, replacement, or refund at our discretion
What’s not covered
- Misuse, neglect, accidents, liquid/impact damage
- Unauthorized modifications or attempted repairs
- Consumables/accessories (e.g., batteries, tips, cables) unless specifically stated
How to Start a Return or Warranty Claim
- Contact us at sales@cntautomation.com or call +1 (519) 535-8166
- Provide your order number, item details, and a brief description of the issue (photos/video help).
- We’ll share troubleshooting steps and, if needed, a return authorization with instructions.
- Once received and inspected, we’ll proceed with repair, replacement, or refund.
Refund Processing
- Refunds are issued to the original payment method.
- Processing typically takes 1–3 business days after we receive and inspect the item.