FAQs
General
You can purchase equipment directly through our website by adding items to your cart and proceeding to checkout. We accept various payment methods, including credit cards and bank transfers. Additionally, you can send us an email through the contact form and request a quote.
We buy used technical equipment in good working condition. To sell your equipment, please visit our Sell Your Items page, fill out the form with details about your items, and our team will get in touch with you to discuss the next steps.
Yes, all of our refurbished equipment comes with a 60-day warranty. This warranty covers any defects in materials or workmanship. For specific warranty details, please refer to the product listing or contact us directly.
While our core business is used and refurbished equipment, we’ve built strong relationships with distributors and are selectively expanding into new equipment offerings for certain product lines. This allows us to offer our customers both cost-effective used options and factory-new alternatives when available.
Yes, we offer trade-in credit toward other purchases or rentals. It’s a great way to offset costs and upgrade to newer or higher spec models.
Rentals
Yes, we offer a wide range of equipment rentals. Rental durations vary from daily to monthly, depending on your needs. For more information on rental options and pricing, please visit our Rentals page.
Rental packages typically include the equipment, any necessary accessories, and a user manual. The rental price covers the period specified, with options for extensions if needed. We also provide customer support during the rental period to help you get the most out of your equipment.
Yes, in most cases. If you decide to keep the equipment after the rental period, we can apply a portion of your rental cost toward the purchase price through a rent-to-own conversion.
We currently rent to customers across Canada and the United States. International rentals may be possible for select instruments. Contact us directly to discuss logistics.
Shipping
Yes, we offer international shipping to all countries. Shipping costs and delivery times will calculated, and will be added at checkout.
It depends on where you are located. Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 2-7 days. Delivery details will be provided in your confirmation email.
We use all major carriers such as; DHL, UPS and FedEx. You’ll be asked to select a delivery method during checkout.
Yes, once your order has shipped, you will receive a tracking number. You can use this to track your shipment via our carrier's website or within our website. If you have any issues tracking your order, feel free to reach out to our customer support team.
Yes. For time-sensitive orders, we offer same-day shipping on most in-stock units. We regularly handle urgent shipments for contractors with tight project timelines.
